🔍 About Us

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Q: Who are we?

A: Were Sutherland Social Strats. A social media agency specialised in affordable social media

management solutions for small businesses

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Q: What industries do you specialize in?

A: Whether it’s beauty, food, real estate, or software—we’ve got you covered! We work across

multiple industries with tailored strategies for each.

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Q: Which platforms do you manage?

A: We manage Instagram, Snapchat, Facebook, and LinkedIn.

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💼 Services & Packages

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Q: What services do you offer?

A: We provide content creation, strategy development, account growth, engagement, networking,

and ads management.

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Q: Do you offer service packages?

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A: Yes! Choose from:

• Engagement & Networking Plan

• Content Creation Plan

• Full Social Media Management Plan

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Q: Do you offer consultations or audits?

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A: Yes, we offer one-off consultations and audits to help you understand how your account is

performing and how to improve it. Totally FREE

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💸 Pricing & Payments

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Q: Do you share your pricing upfront?

A: Absolutely! No Hidden Fees

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Q: How do payments work?

A: Payments are monthly.

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Q: What payment methods do you accept?

A: We accept card, PayPal, and bank transfers.

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🕒 Process & Timelines

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Q: How long does onboarding take?

A: After signing up, onboarding and setup takes about 2–3 weeks before we begin posting and

engaging on your account. We recommend getting your consultation booked as soon as possible

so you can get the next available shoot slot.

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Q: What’s your content creation and approval process like?

A: We handle the shoot, edit your content, and send it for approval (if you choose that method).

Once approved, we schedule your posts.

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Q: When can I expect to see results?

A: Typically, you’ll see recognizable growth within 3–4 months and more significant results in 6–8

months. Growth speed depends on your strategy and approval turnaround.

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Q: How long do you spend on the account engaging and networking?

A: Typically, we spend between 30minutes -1hour a day on your account.

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📞 Communication & Reporting

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Q: How do you communicate with clients?

A: We send monthly analytics reports via email or WhatsApp, and you’ll have a 24/7 dedicated

WhatsApp group with your personal team for updates and support.

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Q: What tools do you use for reporting and scheduling?

A: Reports are shared via PDF through email or WhatsApp.

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Q: Can I request changes to scheduled posts?

A: Yes, of course—within reason.

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STEPS FOR CUSTOMER AFTER SIGNING UP

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Step 1: Schedule Your Social Media Manager

• We will schedule your consultation with your Social Media Manager based on your next

availability today.

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Step 2: Consultation and Proposal Review

• During the consultation, your social media manager will walk you through the audit and

marketing proposal they’ve prepared for your account.

• They’ll adjust based on your feedback and also book in your content shoot.

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Step 3: Set Up Your Team WhatsApp Group

• We’ll create a WhatsApp group including you, your Social Media Manager, Account

Manager, and Content Creator to keep communication streamlined.

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Step 4: Content Creation & Approval / Engagement

• After your shoot, we’ll send the content to you for approval.

• Once approved, we’ll begin posting, engaging, and networking on your account to build

momentum and grow your presence.

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📌 Policies

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Q: Do you have a cancellation policy?

A: Yes. We require at least 7 working days' notice to cancel. If not, you may be charged for

work already completed.

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Q: Do you offer refunds?

A: No, we do not offer refunds.

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Q: Do you work with international clients?

A: Yes, we proudly work with clients around the world. However international Clients will not get

photography or videography included in their plans however were still happy to edit content for

them if they provide raw images.

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